At Glownia, we want you to be satisfied with your purchase. If you have an issue with your order, please contact us so we can review your situation.
Return Requests
If you would like to request a return, please contact us before sending any product back.
Include:
- Order number
- Name used for the order
- Reason for the return
- Photos, if applicable
Condition of Returned Items
Returned products should generally be unused and in their original condition and packaging, unless the item arrived damaged, defective, or incorrect.
Items that have been used, damaged by the customer, or returned without prior authorization may not be eligible for a refund.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, contact us as soon as possible.
Please provide photographs showing the product and packaging so we can review the issue.
Refunds
Once an eligible return or issue has been reviewed and approved, the applicable refund will be processed to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Non-Returnable Items
Certain products may not be eligible for return due to their nature, condition, hygiene considerations, customization, or other applicable restrictions.
Product-specific return restrictions, if any, will apply.
Return Shipping
Unless an item is defective, damaged, or incorrectly sent, the customer may be responsible for return shipping costs.
Exchanges
If you need an exchange, please contact us first. Exchanges may depend on product availability.
Contact Us
For return or refund questions:
glowniagmail.com
Glownia
USA